992 Privacy Policy – User Personal Data Protection
This Privacy Policy explains how 992 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Please read it carefully before using 992's services.
Effective date: 1 January 2026
1. Information We Collect
When you register or use the 992 platform, we collect several categories of information to keep our services running safely and effectively. This information is collected directly from you or automatically as you use the platform.
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to verify your identity and keep your 992 account secure.
Device & Browser Information
We automatically record technical information such as IP address, device type, operating system, browser type, and screen resolution. This data helps us optimise the user experience across various devices, including the Android and iOS phones used by our Malaysian users.
Payment Information
To process deposits and withdrawals in MYR, we may record payment-related details such as the account holder's name, partially masked account numbers, and transaction history. Full card details are never stored in 992's systems.
Usage Data
We record usage activity such as games played, bets placed, access times, and in-platform navigation patterns. This data is used for service improvement and to detect suspicious activity.
2. Why We Use Your Information
Information collected by 992 is used solely for legitimate purposes related to the operation of the platform. We do not sell or rent your personal data to any third party for marketing purposes.
The primary purposes for which your information is used are as follows:
- Account management: To create, verify, and maintain your user account on the 992 platform.
- Transaction processing: To process MYR deposits, withdrawals, and any other financial transactions you carry out on the platform.
- Security & fraud prevention: To detect, investigate, and prevent fraudulent activity, misconduct, or any violation of 992's terms of use.
- Customer support: To provide technical assistance and account support when you contact the 992 team.
- Service improvement: To analyse usage patterns and improve platform quality, including the mobile interface for users in Malaysia.
- Important communications: To send account-related notifications, security updates, or changes to terms that require your attention.
3. Use of Cookies & Tracking
The 992 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login sessions, form security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
- Analytics Cookies: Helps us understand how users interact with the platform — which pages are visited most, time spent on each, and which buttons are clicked most often. This data is collected in aggregate and does not identify individuals.
- Preference Cookies: Saves your personal preferences such as language selection and display layout to make future visits more convenient.
You can manage your cookie settings through your web browser. Keep in mind that disabling certain cookies may affect the performance and functionality of some areas of the 992 platform.
4. Data Storage, Security & Information Sharing
Storage & Security
All personal data collected by 992 is stored on servers protected with industry-standard SSL encryption. Access to user data is restricted to authorised personnel only, and all access is logged for security audit purposes.
We apply appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. That said, no data transmission over the internet can be guaranteed to be completely secure. We encourage you to use a strong password and keep your login credentials confidential.
Active user data is retained for as long as your account remains active. Once an account is closed at the user's request, personal data will be deleted or anonymised within the timeframe prescribed by applicable Malaysian law, unless the data is required to fulfil legal obligations or resolve outstanding disputes.
Sharing with Third Parties
992 does not sell, rent, or share users' personal data with third parties for marketing purposes. However, we may share necessary information with:
- Payment service providers: Such as FPX and local digital wallet providers to securely process your MYR transactions.
- Law enforcement agencies: When required by Malaysian law or a valid court order.
- Technical partners: Who assist us in maintaining the platform's infrastructure, and are bound by strict confidentiality agreements.
All third parties we engage are bound by data protection agreements that require them to handle your information to a standard equal to or higher than 992's own security standards.
5. Your Rights as a User
As a 992 platform user, you have certain rights regarding your personal data. We respect these rights and will process any related requests within a reasonable timeframe.
You have the right to request a copy of the personal data we hold about you. Submit your request via our support email.
If your data is inaccurate or outdated, you have the right to request a correction. You may also update certain information directly through your 992 account settings.
You may request account closure and deletion of your personal data, subject to any legal obligations and the need to settle outstanding transactions.
You may object to the processing of your personal data for specific purposes, including unsolicited promotional communications.
To exercise any of the above rights, please contact the 992 support team at [email protected] and clearly state the nature of your request. We will respond within 14 business days.
6. Policy Changes & How to Contact Us
992 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or updates to the platform. Users will be notified of any material changes via in-platform notifications or their registered email.
The latest version of this Privacy Policy is always available on this page. The effective date shown at the top of the page indicates when the current version came into force. Continued use of the 992 platform following any changes constitutes your acceptance of the updated policy.
This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA). Any privacy-related disputes that cannot be resolved through direct contact with 992 may be referred to the Personal Data Protection Commissioner of Malaysia.
For any enquiries regarding your privacy or this Privacy Policy, contact us at: [email protected]